A practical privacy standard for customer conversations and workspace data.
Team Ons is designed to help teams manage customer communication responsibly. This page outlines the operating commitments behind account data, conversations, support workflows, and public-site usage.
Why teams switch
We collect only what is necessary to operate the service and support customers effectively.
Workspace administrators control how their teams use customer communication data in the platform.
Privacy requests can be directed to the Team Ons support team for review and follow-up.
What Team Ons may process
Account details, inbox configuration, customer conversation content, and operational usage data may be processed so the platform can route messages, store history, and power support workflows.
Basic account identity and workspace configuration
Conversation records, metadata, and attachments needed for support operations
Security and operational logs used to keep the platform reliable
How we use information
Information is used to run the product, improve reliability, support customer requests, and maintain the service. It is not processed for unrelated purposes outside those operational needs.
Ready to launch a cleaner support operation?
Start free, book a walkthrough, or contact Team Ons for a rollout plan that fits your workflow.